Frequently Asked Questions

SecrexAI is a virtual admin assistant operated through your mobile phone, communicating with you in Cantonese. It helps with day-to-day work and life tasks, covering 60+ skills including email drafting, schedule reminders, market research, image generation, and more.

Yes, the 14-day free trial is completely free — no charges during the trial. You can experience most features right away, and only decide whether to subscribe once the trial ends.

Steps: 1. Fill in the registration form on our website; 2. Pick the plan that fits you; 3. Confirm your business email; 4. Wait for us to contact you on WhatsApp to help activate your account. You can start using it the same day at the earliest.

Your conversation records are stored on Tencent Cloud servers in the Asia-Pacific region and comply with Hong Kong's Personal Data (Privacy) Ordinance (PDPO). We never use user data to train AI models, and we never sell or disclose it to third parties.

AI inference is provided by third-party AI model providers (such as OpenAI, Anthropic, Google), so your input is processed by their servers. However, your conversation records and personal data are stored in the Asia-Pacific region and are not used for model training.

No VPN needed. SecrexAI operates directly through your mobile phone — Hong Kong users can use it right away, with no VPN or special tools required.

Cantonese is the primary language (with Hong Kong users prioritised). English and Mandarin are also supported — everyday Cantonese conversations work seamlessly.

You can cancel any time via the Stripe platform. After cancellation, the service will end at the close of the current billing cycle; service stays normal until then, with no further charges.

The AI Coach is an optional add-on that provides unlimited office-hours WhatsApp tech support, helping you get up to speed quickly and keep improving your results. Most users can figure things out on their own, but the AI Coach is the fastest way to unlock the full value.

It's for SME owners and managers across F&B, retail, real estate, education, beauty, logistics, and more — as well as any professional looking to be more productive in their day-to-day work. If you spend a lot of time on admin each week, SecrexAI can save you precious hours.